Reliable Certification (SMC-Private) Limited is committed to provide quality service in management system certification process and it applies to all certification activities, personnel’s (employees, auditors and technical experts), all committees, and shall ensure to comply with the requirements of Accreditation Bodies guidelines and fulfillment of applicable legal/statutory requirements.
The Management of Reliable Certification (SMC-Private) Limited is committed to satisfy the present and potential future client through providing the quality services as:
Reliable Certification (SMC-Private) Limited shall ensure that our management system certification audits are carried out effectively and efficiently; through the trained, experienced and competent audit team and supporting staff. The Personnel competence is monitor through client feedback, audit performance, training, witnessed audits and periodic evaluation.
Reliable Certification (SMC-Private) Limited shall make certification decisions in accordance with the requirements of relevant applicable standards, guidelines, Accreditation System and all requirements of the regulatory bodies. The RC shall ensure that person involved in the auditing process will not participate in certification decision process.
Any client who disagrees with a management system certification decision has the right of appeal. All Appeals will deal by an independent appellants committee, consisting of the competent personnel’s. Reliable Certification (SMC-Private) Limited has complaints management system to ensure consumer satisfaction, comply with standard, legal requirements.
The rules for the use of certification and accreditation marks shall be provided to our valuable clients by Reliable Certification (SMC-Private) Limited and continuously monitor and takes action in case of misuse which may include but not limited to warning, suspension, termination of services and legal action by RC.
The Top Management shall ensure that the relevant needed information about RC certification processes is available to clients and other stakeholders.
Reliable Certification (SMC-Private) Limited will continuously improve its management system service to sustain the integrity and independency of its certification process and to meet with the client needs and maintain the standard, legal and accreditation requirements.
Managing Director